Browsed by
Month: November 2015

Is the digital transformation leaving consumers out in the cold?

Is the digital transformation leaving consumers out in the cold?

In previous posts I’ve been a heavy proponent of digital transformation in the financial services industry and my position hasn’t changed on that. However recent experiences with some high-street banks have left me stunned with how badly some have implemented┬áthese changes to the point where I would go anywhere else to obtain better service.