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Category: Change Management

Is the digital transformation leaving consumers out in the cold?

Is the digital transformation leaving consumers out in the cold?

In previous posts I’ve been a heavy proponent of digital transformation in the financial services industry and my position hasn’t changed on that. However recent experiences with some high-street banks have left me stunned with how badly some have implemented┬áthese changes to the point where I would go anywhere else to obtain better service.

Bringing board-level reporting into the 21st century

Bringing board-level reporting into the 21st century

I was recently involved in a pretty interesting project where one of the senior executives at the client told us that one of their biggest challenges was providing board-level executives with the information they needed, when they needed it, and in an understandable way. Consequentially, they were unable to make the decisions they needed to fast enough to drive the future of the company in an informed enough way. As with most executive reporting systems, they are designed for either…

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