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Category: Customer Engagement

IoT, Privacy and what we don’t realize

IoT, Privacy and what we don’t realize

Last week I had the pleasure of speaking at the recent local ASUG chapter meeting at the SAP HQ offices in Newtown Square, PHL. It was a great day and I met some incredibly nice and open people who came together to partake in some awesome discussions around SAP, IoT and social media. When Derek Loranca contacted me and asked for my title I settled on the concept of “Bringing IoT back to reality”.

Is the digital transformation leaving consumers out in the cold?

Is the digital transformation leaving consumers out in the cold?

In previous posts I’ve been a heavy proponent of digital transformation in the financial services industry and my position hasn’t changed on that. However recent experiences with some high-street banks have left me stunned with how badly some have implemented these changes to the point where I would go anywhere else to obtain better service.